Shipping policy
Shipping Policy
Last updated: June 2026
Explains how/when we ship orders from Sleepery Pty Ltd (ABN 19 501 594 991). Read with our Returns and Terms.
Where we ship — Australia-wide (no international yet). Larger items (Oak Sleep HUB, electric blankets) can't go to PO Boxes / Parcel Lockers.
Order processing — Mon–Fri; in-stock orders dispatched within 1–2 business days; confirmation + tracking emails sent.
Delivery times (after dispatch) —
- Metro capitals: 2–5 business days
- Other/regional: 4–8 business days
- Remote (WA/NT/far regional): allow extra
(Carrier estimates, not guarantees.)
Shipping costs — calculated at checkout.
Tracking — emailed on dispatch; allow up to 24h to update.
Risk & title — passes to you on delivery; we're not liable for wrong/incomplete addresses; returned parcels may incur a re-delivery charge.
Lost or damaged in transit — email with order number/photos; we'll investigate with the carrier. ACL rights unaffected.
Authority to leave — parcels left as instructed are deemed delivered.
Contact — Sleepery Pty Ltd, Melbourne VIC ·